Returns & Complaints

Sometimes something doesn't fit or there's a problem with your order. No stress – we're happy to help. Here you will find all important information regarding returns, complaints, and possible refunds.

  1. Send inquiry
    Contact us via our contact page and describe your request.
  2. Receive information
    We will review your inquiry and provide you with all important information regarding the further process.
  3. Return item
    If a return is necessary, we will explain the next steps to you.
  4. Find refund or solution
    Together we will find a suitable solution – for example, a refund or another clarification of your request.
Request a return

Important: Please do not return any items before contacting us via our contact page. This prevents chaos and ensures a professional process.