FAQs
How long does shipping take?
We will process your order as quickly as possible. You can find the estimated delivery time directly on the respective product page and at checkout. This way, you can see when your order is expected to arrive even before purchasing.
Do you also ship outside Germany?
Yes, we also ship to other European countries, Great Britain, and the USA. Shipping costs vary depending on the destination country:
- Austria, Belgium, France, Greece, Italy, Croatia, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Czech Republic: €6, free for orders over €49.99
- United Kingdom, Switzerland: €8, free for orders over €59.99
- USA: €12, free for orders over €79.99
How do the sizes run?
The fit may vary slightly depending on the product. Therefore, we recommend checking the size information on the respective product page before purchasing. This will help you find the right size for you.
Is there a size chart?
Yes, size charts are available for our products. You can find the appropriate size chart directly on the respective product page or via the linked size guides in the shop. This way, you can compare the measurements at your leisure before making a purchase.
Can I return my order?
Yes, if there's an issue with your order, you can contact us at any time via our contact page. We'll look into your request quickly and help you as straightforwardly as possible.
What materials are the products made from?
Many of our products are made from high-quality organic cotton and other carefully selected materials. We pay attention to comfortable wear, good quality, and practical workmanship suitable for everyday use. You can find the exact material specifications directly on the respective product page.
Where are the products manufactured?
We attach great importance to quality, fair standards, and high-quality craftsmanship. That's why we produce and finish our products exclusively in Germany.
How do I properly care for my products?
You can find the exact care instructions directly on each product page. Since materials and manufacturing can vary by product, we recommend checking the instructions briefly before washing. This will help maintain the shape and quality of your product for as long as possible.
Are the products sustainable?
Sustainability is an important part of Nookandu. That's why we focus on consciously selected materials, high quality, and a responsible approach to our products.
What does "30% profit donation" mean?
We donate 30% of our profits to organizations that protect nature and oceans. We always make the donation for the previous year at the beginning of the new year. So, with your purchase, you are not only supporting Nookandu but also important environmental projects.
Who is Nookandu for?
Nookandu is for everyone who loves water and the ocean and wants to visibly wear this connection in their daily life. Our products are aimed at ocean lovers, divers, surfers, and all those who want to combine style, a connection to the sea, and conscious consumption.
What collections does Nookandu offer?
Currently, Nookandu offers collections for Diving, Surfing, Lifestyle, and Accessories. Our product range is continuously growing – with new products and collections for everyone who loves water and the ocean.
How can I contact you?
You can reach us anytime via the contact form on our contact page. We will get back to you as soon as possible and are happy to help you.